Refund Policy

We want you to be fully satisfied with your purchase. If you are not happy with the product, you may return it in accordance with our Return Policy:

• Products must be returned within 30 days of receipt.
• Items must be in their original packaging, unused, and in resellable condition.
• Shipping fees for returns are the responsibility of the customer unless the return is due to a defective product or an error on our part.
• To initiate a return or for more information, please contact us at support@aerstreamh2o.com.

Eligibility

AERstream accepts return and refund requests only for eligible AERstream-branded products purchased directly from AERstream or through authorized AERstream sales channels, subject to this Return and Refund Policy.

AERstream does not accept returns, issue refunds, provide replacements, reimburse repair costs, or process warranty claims for products purchased from third-party sellers, unauthorized resellers, other brands, other manufacturers, or non-AERstream sales channels.

Proof of Purchase

Customers must provide valid proof of purchase, including order number, purchase date, purchase channel, and product model, before any return, refund, replacement, or warranty request can be reviewed.

Marketplace Purchases

For products purchased through another marketplace, return and refund processing may be subject to the applicable marketplace policies and procedures.

Open-Box & Refurbished Units

Open-box, used, refurbished, or certified open-box units may be subject to separate return, warranty, and condition requirements as stated on the applicable product page at the time of purchase.