Support

Help, When You Need It.

Get help with setup, performance, troubleshooting, or product support. Start with a quick check below, or submit a support request and our team can help you further.

Start Quick Check ↓ Submit Support Request →

Support is available for AERstream-branded products purchased directly through AERstream or authorized sales channels.

Before You Submit

Start With a Quick Check.

01

Low or No Water Production

Check the surrounding humidity. Water production may be limited when relative humidity is below approximately 35%.

02

First-Time Setup

Make sure the rear tank is installed correctly and that the air intake and outlet have enough clearance.

03

Error Code

Power the unit off, unplug it, wait briefly, then reconnect and restart. If the error remains, note the code before submitting support.

04

Taste or Smell

New systems may require initial flushing and a short break-in period before water taste and smell fully normalize.

Need More Help?

Submit a Support Request.

Share a few details about your product and issue so our support team can help more efficiently.

* Required

Upload photos or a short video that may help our support team understand the issue.

Up to 5 files · images up to 10MB · video up to 50MB.

    Frequently Asked Questions

    Quick Answers.

    Water production can vary with ambient temperature and humidity. Check the surrounding conditions, airflow clearance, and whether the water tank is properly installed.

    Atmospheric water production changes with environmental conditions. Lower humidity or cooler temperatures can reduce output.

    If sufficient water is already stored in the system, dispensing may still be available even when current production is reduced.

    Power the unit off, unplug it briefly, restart, and note the error code if it returns. Include that code when contacting support.

    A new system may require flushing and a short break-in period. Follow the setup and flushing guidance provided with the unit.

    The system may reduce or pause water production once the storage tank reaches capacity and resume when additional capacity becomes available.

    Customer Care

    Still Need Help?

    Our support team is here to help with setup, troubleshooting, and product questions.